Meeting your driver at the airport

Airport Pick-Up Meeting Points

We aim to make airport pick-ups as smooth and stress-free as possible. Please review the information below to help ensure a seamless arrival and quick connection with your driver.

Info

If you are unable to locate your driver, please contact our support team immediately so we can assist.

In the Cab My Ride App - Help & Support below your trip details
Whatsapp: +442380555555

Free waiting time

All airport pick-ups include up to 1 hour of complimentary waiting time, calculated from your flight’s actual landing time.
  1. Flight arrivals are monitored automatically when a flight number is provided
  2. If your flight is delayed, pickup times are adjusted accordingly
  3. For significant delays or changes, please contact our support team as soon as possible

Meet & Greet service

You can add Meet & Greet to your booking:
In the Cab My Ride app - whilst booking tap personalise and add Meet & Greet
Booking Online - Tick the Meet & Greet Option

With Meet & Greet:

  1. Your driver will meet you inside the terminal
  2. They will be holding a Cab My Ride name board
  3. This option is recommended for international arrivals, families, and first-time visitors

Heathrow Airport pick-ups

Terminal 2

  1. Arrivals are located on Level 1 and Level 2
  2. Please inform your driver which level you will exit from
  3. Your driver will be waiting with a Cab My Ride name board

Terminal 3

  1. Arrivals are located on the Ground Floor and Level 2
  2. Let your driver and our team know your arrival level
  3. Look for the Cab My Ride name board

Terminal 4

  1. Arrivals are located on the Ground Floor
  2. Your driver will meet you with a Cab My Ride name board

Terminal 5 – North Meeting Point

  1. Meet under the yellow North Meeting Point sign
  2. Please confirm this location with your driver
  3. Your driver will be holding a Cab My Ride name board

Gatwick Airport pick-ups

North Terminal

  1. Two arrival exits are available:
    1. International Arrivals
    2. UK and Republic of Ireland Arrivals
  2. Please confirm which exit you will be using
  3. Your driver will be holding a Cab My Ride name board

South Terminal

  1. Two arrival exits are available:
    1. International Arrivals
    2. UK and Republic of Ireland Arrivals
  2. Inform your driver which exit to expect you at
  3. Look for the Cab My Ride name board

If you have not booked Meet & Greet

If Meet & Greet is not included in your booking:
  1. Your driver will contact you after you land
  2. A suitable car park or short-stay meeting point will be agreed directly
  3. Please keep your phone switched on and accessible after arrival

Helpful tips for a smooth pick-up

  1. Ensure your phone is charged and switched on
  2. Check messages or missed calls after landing
  3. Confirm your arrival exit where multiple exits are available
  4. Look for the Cab My Ride name board before leaving the terminal


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