Meeting your driver at the airport

Meeting Your Driver At The Airport

Customer Information for Airport Pick-Ups

We aim to make your airport transfer as seamless and stress-free as possible. Please review the following details to ensure a smooth experience:

Free Waiting Time

We offer 1 hour of complimentary waiting time for all airport pick-ups. If your flight is delayed, don’t worry—our team monitors flight arrivals to adjust your pick-up time accordingly. For any updates, please contact our 24/7 customer service team to keep us informed.

Meet & Greet Service

Upgrade to our Meet & Greet package for just £15. Your driver will meet you inside the terminal with an Aryvo name board to assist you directly.

Heathrow Airport Pick-Ups

Terminal 2

  • Arrival halls are located on Level 1 and Level 2.
  • Please let both your driver and our office team know which level you’ll be arriving at.
  • Your driver will meet you with an Aryvo name board for easy identification.

Terminal 3

  • Arrival halls are situated on the Ground Floor and Level 2.
  • Inform your driver and our office team about your arrival level.
  • Look for your driver holding an Aryvo name board.

Terminal 4

  • The arrivals area is on the Ground Floor.
  • Your driver will meet you with an Aryvo name board.

Terminal 5 – North Meeting Point

  • Meet your driver under the yellow banner of the North Meeting Point.
  • Please confirm this location with both your driver and our office team.
  • Your driver will have an Aryvo name board.

Gatwick Airport Pick-Ups

North Terminal (Level 00)

  • There are two arrival areas: International Arrivals and UK/REP of Ireland Arrivals.
  • Please inform your driver and our office team of the entrance you’ll be using.
  • Your driver will have an Aryvo name board.

South Terminal (Level 20)

  • Two arrival areas exist: International Arrivals and UK/REP of Ireland Arrivals.
  • Let your driver and our office team know which entrance to expect you at.
  • Look for your driver holding an Aryvo name board.

If You Haven’t Booked Meet & Greet

If you have opted out of the Meet & Greet service, your driver will contact you directly to arrange a convenient meeting point in the car park.

Tips for the Best Experience

  • Stay Connected: Ensure your phone is charged and accessible for updates from your driver or our team.
  • Keep Us Updated: If there are any last-minute changes or delays, contact our 24/7 customer service team immediately.
  • Look for Our Drivers: All drivers will hold an Aryvo name board for easy identification.

We look forward to providing you with a smooth and hassle-free journey!


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