What Should I Do if I Can’t Find My Driver?

If you are unable to locate your driver at the agreed pickup point, please don’t worry. In most cases, this can be resolved quickly by following the steps below.

Check your booking details

Before contacting us, please check your booking confirmation for:

1. The agreed pickup location or meeting point
2. Whether Meet & Greet was included
3. The driver’s name, vehicle details, and contact information

At airports, meeting points can vary by terminal and arrival exit.

Check your phone

Your driver may have attempted to contact you by:

1. Phone call
2. SMS or WhatsApp message
   

Please ensure your phone is switched on, has signal, and is not on silent mode.

Remain at the pickup point

If you have arrived early or exited through a different arrivals area, your driver may still be en route or waiting at the agreed location. Remaining nearby helps avoid missing each other.

Contact Cab My Ride support

If you still cannot locate your driver, please contact Cab My Ride immediately so we can assist.

1. Use the contact details in your booking confirmation
2. For airport pickups, contacting us promptly allows us to coordinate directly with the driver

Our team will help guide you to the correct meeting point or reconnect you with your driver.

If Meet & Greet was not booked

If your booking does not include Meet & Greet:

1. The driver may be waiting in a nearby short-stay or car park area
2. The driver will usually contact you after landing to agree a convenient meeting point
   

Please keep your phone accessible after arrival.

Helpful tips

1. Do not leave the airport without contacting us
2. Avoid arranging alternative transport until we have checked the booking
3. Always verify the driver name and vehicle details before entering a vehicle

If you need assistance at any point, our support team is here to help ensure your journey continues smoothly.

Whatsapp or Call Us 24/7 +442380555555

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