What Should I Do if I Can’t Find My Driver?

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• Meeting Your Driver At The Airport

  Customer Information for Airport Pick-Ups We aim to make your airport transfer as seamless and stress-free as possible. Please review the following details to ensure a smooth experience: Free Waiting Time We offer 1 hour of complimentary waiting time ...

• Am I charged if my flight is delayed

  With Aryvo’s flight tracking, we adjust your pickup time automatically based on your flight’s arrival, so it’s important to provide your flight number when booking. We offer a complimentary one-hour wait time after your flight lands. If no flight ...

• What Is Your Cancellation Policy?

  1. App & Phone Bookings: If you cancel more than 2 minutes after the driver has accepted, a cancellation fee may apply. If your driver arrives up to 5 minutes later than scheduled, you may still be charged a cancellation fee. For journeys outside of ...

• What Happens If My Flight Is Delayed?

  Airport Pick-Up Information and Waiting Time Policy To ensure a seamless and stress-free pick-up experience, please review the following details regarding waiting times and flight monitoring: Complimentary Waiting Time Your booking includes 60 ...

• Lost Property - Can I Initiate a Lost Property Request

  If you’ve realised that you’ve left an item in one of our taxis after your trip has ended, you can easily initiate a Lost Property Request by following these steps: Provide detailed information about the item(s) you have lost. Include your booking ID ...