Vehicle Cleanliness and Damage Policy

Vehicle Cleanliness and Damage Policy

To ensure the maintenance of vehicle cleanliness and address any damage or soilage issues promptly, protecting the driver’s vehicle and ensuring a clean and safe environment for all customers.

If a customer causes a mess or damages the vehicle, the following procedures should be followed:

1. Immediate Action During the Ride:
 - If a mess or damage is observed during the ride, the driver should inform the customer immediately.
 - The driver is entitled to charge a cleaning fee based on the prescribed rates from their respective council. For example, Eastleigh Hackney Carriages have a maximum cleaning fee of £70, while Southampton Hackney Carriages have a maximum cleaning fee of £100.

 2. Post-Ride Observations:
 - If damage or mess is discovered after the customer has left, the driver should document the issue with photos and detailed notes, and report the issue to Aryvo immediately.
 - Aryvo will then contact the customer with the evidence and request payment for the cleaning fee within a reasonable timeframe.

 3. Dispute and Non-Payment:
 If the customer refuses to pay the cleaning fee during or after the ride, the driver should:
 - Contact the company’s licensing department for assistance, or contact Small Claims Court.
 - Aryvo cannot assist with payment disputes directly.

 4. Reporting and Documentation:
 - Any mess or damage observed during the ride must be handled immediately by the driver.
 - For issues noticed post-ride, drivers should report them within 3 days of the incident.
 - The driver must provide all necessary documentation and evidence of the mess or damage to Aryvo, such as receipts.

 This policy is in line with general practices for handling vehicle cleanliness issues and is designed to ensure drivers are protected and customers are held accountable for any damage or mess caused.

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