Our plan to make Aryvo synonymous with high-quality customer
satisfaction involves reinventing how our
riders view their cab experience. Ensuring
high-quality service is what keeps our
riders coming back and makes sure your
wheels are always turning. Being early to a pickup shows professionalism to riders and help build a healthy relationship to always bring riders back to Aryvo.
Pre-booked
Arrive at your pickup location 15 minutes before the booked time.
Don't harras your customer with phone calls and SMS, one call to make them aware you've arrived is enough, and another 5 minutes after the pickup time.
Login 1 hr before your trip, to alert the operations team you're ready to go. Unfortunately in some cases if this is not met; the platform may recover and reallocate your trip.
You must provide me 48 hrs notice if you cannot provide transport via the Partner App.
In some cases due to the contractual agreement you may be charged up to the full fare to reallocate the journey to another supplier
Journey duration
Journeys more than 1 hr duration, offer the customer with a service break.
Take luggage from your customer and assist them to your vehicle
Seat the customer before loading luggage
Have a chat, ask them about their holiday. If you are unable to communicate with them let them know you’re going to concentrate on driving.
Do not use your phone whilst you have passengers.
Executive work
When completing executive work, such as SAGA. We expect you to collect your tag 10 minutes before your pick up time, therefore, please allow an adequate amount of time when leaving for your journey.
The Schedule section is your go-to area to view and manage all trips that have been pre-assigned to you. Whether you’re a contracted driver or working flexible shifts, this keeps you organised and ready for every journey. Watch the video ↗ Where to ...
The Offers section lets you view and accept trips that have been made available by your platform. These offers are released based on availability, demand, and your individual profile settings. Watch the video ↗ How Offers Are Shown to You Not every ...
Submit Your Interest in Pre-Assigned Opportunities The Bidding section in the My Ride Partner App allows you to view and submit your interest in available contract routes assigned to your account. This feature gives you the opportunity to secure ...
Here at Aryvo we expect all our drivers to dressed smartly and appropriately. Riders will appreciate a fresh scent inside the car, and as they are constantly in close contact with drivers, we encourage good standards of hygiene and cleanliness at all ...