Popular Articles
Cancellation Fees
We acknowledge that there may be situations when you need to cancel your ride with Cab My Ride or the services we operate. Note that in some cases, you may be charged a cancellation fee. Cancellation fee - Cab My Ride & on-demand transport App & ...
Why was my card payment declined?
If you see an error message declining your card payment once you've booked your trip will automatically change, and payment will need to be settled with your driver with Cash or Card In Cab ( Chip and Pin). You may still have a pending transaction ...
I can't get a ride
Whilst we try our best to give you an awesome experience with rides on demand ready when you are, there may be times when we cannot fulfil your request. These are some of the common reasons and how to resolve them. Outstanding Payment If your account ...
Can't create account
In some cases you may not be able to create an account if the following apply. Information Already In Use You cannot create multiple accounts using the same information, our system will verify your contact number and email. If you cannot remember ...
Contacting Cab My Ride
We're available in various channels to meet your needs. Reach out to us by live chat, email or phone support. Send an email to support@cabmyride.com. Things to include about a booking: Booking ID Date Pickup Destination Making a booking Date Time ...