We’re proud to announce that Cab My Ride has successfully been awarded the University Hospital Southampton NHS Foundation Trust (UHS) Taxi & Courier Services Contract.

This is one of the most important contracts our business has ever secured and represents a major milestone for Cab My Ride, our operations team, and every driver working with us.

The Trust has trusted Cab My Ride to support the movement of:

• Patients

• NHS staff

• Medical records

• Pathology samples

• Medication and pharmaceutical items

• Medical equipment

• Urgent and time-critical transport requests

This service will operate 24 hours a day, 365 days a year, including weekends, Bank Holidays, overnight periods, Christmas, and New Year.

This contract is not “standard taxi work.”
This is healthcare transport, where reliability, professionalism, safeguarding, and communication are critical.

What This Means for Drivers

This contract provides:

• Stable and consistent work

• Long-term opportunities

• High-volume booking demand

• Priority work streams

• Strong operational growth for Cab My Ride

However, with this opportunity comes a much higher level of expectation.

Every journey completed under this contract reflects directly on:

• Cab My Ride

• The NHS

• Patient safety

• Our reputation as a professional transport operator

We have won this contract because of the systems, standards, and professionalism we have built together. We now need to deliver consistently every single day.

What We Expect From Drivers

Professionalism at All Times

Drivers must:

• Be polite, patient, and respectful

• Maintain a clean and presentable vehicle

• Dress appropriately

• Communicate professionally with patients and NHS staff

• Follow all instructions from Operations

• Treat vulnerable passengers with dignity and care

Drivers must never:

• Use inappropriate language

• Discuss patients or NHS matters publicly

• Argue with staff or passengers

• Smoke or vape in the vehicle

• Play loud music

• Refuse reasonable assistance

Safeguarding Is Critical

Many passengers may be:

• Vulnerable adults

• Elderly

• Distressed

• Unwell

• Children or young people

All drivers involved in NHS work must:

• Complete safeguarding training

• Follow safeguarding procedures

• Report concerns immediately

• Maintain confidentiality

Safeguarding concerns can be reported directly through the Partner App or Operations Team.

Any safeguarding issue is treated seriously and escalated immediately.

Driver Fatigue & Safety

Patient and road safety are non-negotiable.

Drivers:

• Cannot work more than 12 hours in a 24-hour period

• Cannot drive more than 3 continuous hours without a mandatory 45-minute break

Cab My Ride’s Partner App monitors:

• Driving duration

• Speed compliance

• Driving behaviour

• Fatigue indicators

If safety thresholds are breached:

• Drivers may be temporarily paused from receiving jobs

• Mandatory breaks may be enforced

• Repeated issues may result in removal from NHS work

Vehicle Standards

Vehicles used for NHS work must always be:

• Clean

• Safe

• Roadworthy

• Presentable

Drivers are required to:

• Complete vehicle checks

• Upload vehicle images where required

• Attend regular spot inspections

• Maintain compliance documentation

Any reported vehicle issue may result in immediate suspension until inspection is completed.

Time-Critical Work

Some NHS bookings are urgent or clinically important.

Drivers must:

• Prioritise NHS jobs appropriately

• Arrive on time

• Communicate delays immediately

• Follow dispatch instructions carefully

Failure to complete urgent journeys correctly can impact patient care and NHS operations.

Communication Expectations

Communication is one of the biggest reasons transport contracts fail.

Drivers are expected to:

• Keep status updates accurate

• Respond promptly to Operations

• Report issues early

• Escalate problems immediately

• Follow dispatch instructions professionally

If there is a problem, we need to know before the customer tells us.

Why This Contract Matters

This contract positions Cab My Ride as one of the leading healthcare transport operators in the South.

The NHS expects:

• Reliability

• Governance

• Professionalism

• Accountability

• Safeguarding excellence

• Operational consistency

This is an opportunity for all of us to show the level Cab My Ride can operate at.

We want drivers who:

• Take pride in their work

• Want long-term stable opportunities

• Understand professionalism

• Want to be part of building something bigger

Final Message

Winning this contract is a huge achievement for Cab My Ride and everyone involved.

Now comes the most important part — delivering the service properly.

Every driver plays a role in:

• Protecting the contract

• Protecting our reputation

• Supporting the NHS

• Supporting patients

• Growing future opportunities for the business

If we deliver this successfully, it opens the door for even more NHS and government contracts across the UK.

Thank you to all drivers and teams who continue to support Cab My Ride and help us grow.